BDI Designs Returns/Exchanges
If you are not completely satisfied with your purchase, we are happy to offer a refund on the cost of the item purchased or exchange on any items within 15 days of your receipt of your purchase. Please email us at email@example.com to let us know you would like to request a return or exchange. We’re sorry, but there is no refund on shipping/handling charges.
When returning your package, please include the following:
1) Item(s) in its original condition
2) A copy of the original invoice
3) A note as to whether you are requesting an exchange or return. If you are returning, please let us know your reason for return as your feedback helps us make our products and service better. Thank you!
Please ship your return/exchange to:
21102 NE 29th Ave.
Ridgefield, WA 98642
Please use a padded envelope or box to make your return. Please insure your return or use a method such as UPS or FedEx to have a record of your return. We are not responsible for lost or items damaged during shipping.
Exchanges can only be for another item in our inventory at the same price as that returned. Remember, no two items are exactly alike. A fee for return shipping will be charged.
Crediting Your Returns
We will credit your account on the card used for purchase once the return is received. Please allow 10-14 days for credit to be processed. Please note it may take 1-2 billing cycles for your credit to appear on your statement. We’re sorry, but there is no refund on Shipping/Handling on returned merchandise.
If you have any questions, please feel free to contact us at firstname.lastname@example.org